We are looking at ways to improve patients' experiences of coming to our radiotherapy centres for treatment.
Find out about some of the projects we have been working on below.
PATIENT VIDEO PROJECT
We have been working with a local production company, 3 Point Media, to produce a range of information videos for patients to watch before they come to any of our departments for the first time.
There are separate videos for patients who are going to James Cook University Hospital, Northern Centre for Cancer Care and the Northern Centre for Cancer Care, North Cumbria.
The videos will ensure that patients know how to get to the department, where they can park, where to check-in, what will happen when they come for their first appointment, planning scan, mould room appointment and treatment.
We have involved a local patient group during the development of the videos.
Tumour specific patient information videos
We are starting our next patient video project to provide specific information to patients about coming for radiotherapy for particular cancers.
We are starting with breast and prostate cancer as two of the most common cancers.
These videos will be far more detailed about why you have been offered radiotherapy, how your treatment will be delivered, short and late side effects you may experience, and what will happen after your radiotherapy treatment.
You will still see your Consultant Clinical Oncologists who will discuss all of this with you and you will have lots of opportunities to ask any questions.
You will be able to share the information video with your family and friends who may also like some additional information about the radiotherapy treatment you will receive.
We are currently engaging with patient groups to identify volunteers to help us develop these videos.
If you have recently had radiotherapy for breast or prostate cancer and would like to be involved, please drop us a message using the chat function on the website or email nuth.nrn@nhs.net
PATIENT FEEDBACK QUESTIONNAIRES
We have moved to digital patient feedback surveys at each of our radiotherapy centres. All patients now have the opportunity to provide feedback on their experiences of coming for radiotherapy.
At NCCC and NCCC, North Cumbria, you will be asked whether you would like to complete the survey and you will be offered a mobile tablet to do this whilst you are waiting in the department.
At JCUH, you will be asked whether you would like to be sent a link to complete the survey in your own time.
Your feedback is really important for us to ensure that we so that we can continue to improve the services offered to patients.
